Terms of Service & A2P Messaging Disclosures

These Terms of Service (“Terms”) govern your access to and use of the website and services provided by Good Stay Vacation Rentals LLC (“Good Stay,” “Company,” “we,” “us,” or “our”), including reservations, guest communications, and related messaging (including SMS/MMS). By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree, do not use our website or services.

At-a-glance summary

You will never be required to consent to SMS to rent, lease, or receive services.
You can opt out of texts at any time by replying STOP.
Message frequency varies based on your needs (e.g., showings, maintenance, reminders).
Message & data rates may apply, depending on your mobile carrier.

Effective date: February 6, 2026 (last updated).

Good Stay Vacation Rentals LLC
Effective Date: February 6, 2026

1. Services

Good Stay Vacation Rentals LLC (“Good Stay,” “we,” “us,” or “our”) provides vacation rental related services, including booking assistance, guest communications, property information, check-in/check-out instructions, and customer support.

2. Eligibility (18+ Required)

You must be at least 18 years old to use our website, submit forms, book a reservation, or receive SMS communications from us.

By using our services, you represent and warrant that:

You are at least 18 years old.

You have the legal capacity to enter into these Terms.

We do not knowingly collect or communicate with individuals under 18.

3. SMS & MMS Messaging Terms (A2P Required Section)

By providing your mobile phone number and expressly opting in, you agree to receive SMS/MMS messages from:

Good Stay Vacation Rentals LLC

3.1 Description of SMS Use Cases

We may send the following types of text messages:

Transactional / Service Messages

Booking confirmations

Reservation updates

Check-in instructions

Property access information

Stay reminders

Property policy notifications

Customer service responses

Marketing Messages (Only If Separately Opted In)

Promotions

Special offers

Discount announcements

New property updates

Marketing consent is not required to make a booking or receive service-related messages.

3.2 Opt-In Consent

You opt in to receive SMS messages by:

Submitting your phone number through our website forms

Checking an unchecked SMS consent box

Initiating communication with us by text

SMS consent is not a condition of purchase.

3.3 Message Frequency

Message frequency varies depending on:

Booking activity

Reservation status

Customer service interactions

Marketing preferences

3.4 Message & Data Rates Disclosure

Message and data rates may apply according to your mobile carrier plan.

Good Stay does not charge for SMS messages; however, carrier fees may apply.

3.5 Opt-Out Instructions (Required Language)

You may opt out of receiving SMS messages at any time by replying:

STOP – to unsubscribe
HELP – for assistance

After you send STOP, you will receive a final confirmation message and will not receive further messages unless you opt in again.

3.6 Customer Support Contact (Required)

For assistance regarding SMS messages or services, contact us at:

Email: [email protected]
Phone: (385) 438-4664

Customer support is available to assist with opt-out requests, delivery issues, or service-related inquiries.

3.7 Carrier Liability Disclaimer (Required Exact Concept)

Mobile carriers are not liable for delayed or undelivered messages.

3.8 No Sharing of Mobile Information (Required A2P Language)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services (such as SMS delivery providers, hosting services, and payment processors) is permitted only as necessary to operate our business.

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Reservations, Payments, and Policies

Reservations may be subject to additional terms including house rules, cancellation policies, occupancy limits, and security deposit terms. These are incorporated by reference.

5. User Responsibilities

You agree to:

Provide accurate contact information

Ensure the phone number you provide belongs to you or that you have authorization to use it

Follow property rules

Maintain confidentiality of access instructions

Use services lawfully

6. Disclaimer of Warranties

Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind.

7. Limitation of Liability

To the fullest extent permitted by law, Good Stay shall not be liable for indirect, incidental, special, consequential, or punitive damages.

8. Privacy Policy

Your use of our services is governed by our Privacy Policy, which explains how we collect, use, and protect your information.

You may review our Privacy Policy here:
[Privacy Policy URL]

9. Governing Law

These Terms are governed by the laws of the State of Utah.

10. Changes to Terms

We may update these Terms at any time. Continued use of services constitutes acceptance of changes.

House Rules

All bookings are subject to abide by our house rules.

When you submit a form on this website, call us, or opt in by text, we may contact you by phone, email, and/or SMS to respond to your inquiry, provide updates on your residence, and share important account notices.

It is the full responsibility of the guest and all attending party members being anyone staying or visiting the property throughout the time of the stay, to acknowledge, respect, and abide by the house rules at all times. We take great pride in respecting the neighborhoods we operate in.

No parties or unapproved gatherings
No smoking including e-ciggs on the property
Any damage incurred during the stay will be charged
Removing furniture or home items from the house is a no-go
All cars must be off the street whenever possible
Illegal substance/activity is prohibited, and you will be fined
Abide by the quiet hours listed on the property description

Important: If you have any questions about the house rules or feel you will not be able to keep them to the fullest extend, please reach out to adjust your booking and coordinate with the host a proper solution.

Frequently asked questions about our terms

These answers summarize key points, but do not replace the full Terms of Service on this page.

Do I have to agree to SMS to rent a property or receive services?

No. Consent to receive SMS messages from us is not a condition of renting a property, signing a lease, or receiving property management services. You may choose to communicate only by phone or email if you prefer.

What kinds of text messages will I receive?

If you opt in, you may receive messages about showing confirmations, appointment reminders, application updates, lease or rent reminders, maintenance coordination, and important service announcements related to your property or residence. We may occasionally send promotional or informational content about our services where you have provided the appropriate consent.

How do I stop receiving text messages?

You can opt out of SMS at any time by replying STOP to any message we send. You may receive a final confirmation text. After that, we will no longer send you text messages at that number, except when required by law or if you opt in again in the future.

What if I change my phone number?

If your mobile number changes, please let us know as soon as possible and do not continue to use a phone number that no longer belongs to you when communicating with us. This helps protect your privacy and prevent messages from being delivered to the wrong person.

How do you protect my personal information?

We use reasonable physical, technical, and administrative safeguards to protect your personal data and limit access to authorized personnel. We only collect the information necessary to provide property management services, follow applicable laws, and maintain business operations. We do not sell your mobile number to third parties for their own marketing.

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